Privacy Policy

1. Introduction

Webintic ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website creation and management platform (the "Service").

We are bound by the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth). This Privacy Policy complies with the requirements of the Privacy Act and explains your rights regarding your personal information.

By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. Definitions

• "Personal Information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.
• "Sensitive Information" means a subset of personal information that includes information about an individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, criminal record, health information, genetic information, or biometric information.
• "Customer Data" means any data, content, or information that you upload, submit, or create through the Service.

3. Information We Collect

3.1 Information You Provide

We collect personal information that you voluntarily provide when you:

• Register for an account (name, email address, password);
• Subscribe to a paid plan (billing information, payment details);
• Create or upload content through the Service (text, images, website data);
• Contact us for support or inquiries (name, email, message content);
• Participate in surveys or feedback forms;
• Register a domain name (contact details required by domain registrars).

3.2 Information Automatically Collected

When you access the Service, we automatically collect certain information, including:

• Usage Data: Information about how you use the Service, including pages visited, features used, time spent, and actions taken;
• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers;
• Log Data: IP address, access times, referring URLs, and error logs;
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities (see Section 9).

3.3 Information from Third Parties

We may receive information about you from third-party services, including:

• Authentication Providers: If you sign in using OAuth (e.g., Google, GitHub), we receive your name, email, and profile information;
• Payment Processors: Payment transaction details from Stripe (we do not store full credit card numbers);
• Domain Registrars: Information necessary for domain registration and management;
• Analytics Providers: Aggregated usage statistics and analytics data.

3.4 Sensitive Information

We do not intentionally collect sensitive information. If you provide sensitive information through your use of the Service (e.g., in content you create), you consent to us handling that information in accordance with this Privacy Policy.

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To create and manage your account, provide access to the Service, and deliver the features you request;
• Payment Processing: To process subscription payments, manage billing, and send receipts;
• Communication: To respond to your inquiries, send service-related notifications, updates, security alerts, and support messages;
• Service Improvement: To analyze usage patterns, improve features, develop new functionality, and enhance user experience;
• Marketing: To send promotional materials, newsletters, and special offers (you can opt out at any time);
• Security and Fraud Prevention: To detect, prevent, and address security incidents, fraud, and illegal activities;
• Legal Compliance: To comply with legal obligations, respond to lawful requests from authorities, and enforce our Terms and Conditions;
• Analytics: To understand how users interact with the Service and generate aggregated, anonymized statistics;
• AI and Machine Learning: To train and improve our AI models for content generation (your data is used in an aggregated, de-identified manner).

5. Legal Basis for Processing (for International Users)

If you are located in the European Economic Area (EEA) or other jurisdictions with similar data protection laws, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing necessary to perform our contract with you (providing the Service);
• Consent: Where you have given explicit consent for specific processing activities;
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving the Service, security, and fraud prevention;
• Legal Obligation: Processing required to comply with legal requirements.

6. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Cloud Hosting: Amazon Web Services (AWS), Google Cloud, or similar providers to host and store data;
• Payment Processing: Stripe for secure payment processing;
• Domain Registration: Namecheap or other domain registrars;
• Email Services: Email delivery and marketing platforms;
• Analytics: Google Analytics and similar tools for usage analytics;
• AI Services: OpenAI and other AI providers for content generation.

These service providers have access to your information only to perform tasks on our behalf and are obligated to protect your information in accordance with applicable data protection laws.

6.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

• Comply with legal obligations;
• Protect our rights, property, or safety, or that of our users or the public;
• Prevent fraud or illegal activity;
• Respond to lawful requests from law enforcement or regulatory authorities.

6.3 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.

6.4 With Your Consent

We may share your information for other purposes with your explicit consent.

6.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, or other purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including the United States and European Union, where our service providers and infrastructure are located. These countries may have different data protection laws than Australia.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities;
• Data processing agreements with service providers;
• Certification under recognized frameworks (e.g., Privacy Shield equivalents);
• Ensuring recipients are subject to laws providing adequate protection.

By using the Service, you consent to the transfer of your information to countries outside Australia in accordance with this Privacy Policy.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest;
• Secure authentication and access controls;
• Regular security audits and vulnerability assessments;
• Employee training on data protection and security;
• Secure data centers with restricted physical access;
• Regular backups and disaster recovery procedures.

However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities under your account.

9. Cookies and Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device by your web browser. We use cookies and similar technologies (web beacons, pixels, local storage) to enhance your experience and collect information about your use of the Service.

9.2 Types of Cookies We Use

• Essential Cookies: Required for the Service to function properly, such as authentication and security;
• Functional Cookies: Remember your preferences and settings;
• Analytics Cookies: Help us understand how users interact with the Service (e.g., Google Analytics);
• Advertising Cookies: Used to deliver relevant advertisements (if applicable).

9.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of the Service.

To learn more about cookies and how to manage them, visit www.aboutcookies.org.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service and fulfill the purposes described in this Privacy Policy;
• Comply with legal, tax, and accounting obligations;
• Resolve disputes and enforce our agreements;
• Maintain business records and analytics.

When you close your account or request deletion of your information, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it by law. Some information may persist in backups for a limited period before permanent deletion.

11. Your Rights and Choices

Under the Australian Privacy Principles and applicable laws, you have the following rights:

11.1 Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate, incomplete, or out of date. You can update most information through your account settings or by contacting us.

11.2 Deletion

You may request deletion of your personal information, subject to certain exceptions (e.g., legal obligations to retain data). You can delete your account through your settings or by contacting us.

11.3 Data Portability

You can request a copy of your personal information in a structured, commonly used, machine-readable format. You can export your data through your account settings.

11.4 Marketing Opt-Out

You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or updating your preferences in your account settings. Note that you will still receive essential service-related communications.

11.5 Objection and Restriction

You may object to certain types of processing or request restriction of processing in specific circumstances. Contact us to exercise these rights.

11.6 Complaint

If you believe we have breached the Australian Privacy Principles or your privacy rights, you have the right to lodge a complaint with us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

11.7 How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in Section 15. We will respond to your request within a reasonable timeframe (typically within 30 days) and may need to verify your identity before processing your request.

12. Children's Privacy

The Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected information from a child under 18 without parental consent, we will take steps to delete that information.

13. Third-Party Links and Services

The Service may contain links to third-party websites, applications, or services that are not controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

When you use third-party integrations (e.g., OAuth login, payment processors), your information may be shared with those providers according to their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Service features. We will notify you of material changes by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date;
• Sending you an email notification (for significant changes);
• Displaying a prominent notice in the Service.

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry as soon as reasonably possible, typically within 30 days.

16. Additional Information for International Users

16.1 European Economic Area (EEA) Users

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to withdraw consent at any time;
• The right to lodge a complaint with your local data protection authority;
• The right to object to processing based on legitimate interests;
• Enhanced rights regarding automated decision-making and profiling.

16.2 California Users

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information (we do not sell personal information).

16.3 Other Jurisdictions

Users in other jurisdictions may have additional rights under local data protection laws. Please contact us to learn more about your rights.